Resilience & Retention: Building Stronger Teams from the Inside Out

In hospitality, resilience is often seen as a personal trait or a leadership expectation BUT real retention is built from the ground up. From dishwashers to line cooks, bartenders to concierges, the emotional weight of service is felt across every role. This workshop challenges the notion that resilience should only be top-down and instead offers a team-driven approach where every individual is part of the solution.
This session is designed to be human, honest, and highly interactive. Participants will walk away not only feeling seen, but equipped with tools to better support each other through the highs and lows of hospitality life.