Events
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Is Your Guest Feedback Costing You Sales?
Driving more sales through immediate actionable feedback that actually protects revenue. Most guest feedback arrives too late to save the relationship - but immediate alerts to your front-line team turn potential losses into loyalty wins.
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Cultural Roots on a Plate: Garden Eggs & Cassava Couscous
Cultural Roots on a Plate: Garden Eggs & Cassava Couscous
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Driving Change: Leading with Purpose and Impact
Join Stephanie, co-founder of Quell, for a talk on the purposeful journey of embedding Diversity, Equity, and Inclusion (DEI) into organizational culture. She will share insights into why DEI remains critically important today and is good for business. Highlighting resources and organizations that prioritize DEI best practices, Stephanie will demonstrate that embracing diversity is not […]
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Local Isn’t a Vibe…It’s a Strategy! And You’re Probably Doing It Wrong!
Throwing a “local IPA” on the menu doesn’t make you part of the community. This session from Savage Orchid Hospitality's Kenneth Scharlatt calls out the fluff and shows you how to actually embed your hotel restaurant or lounge into the culture of your city, and how to get locals to start showing up on a […]
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Resilience & Retention: Building Stronger Teams from the Inside Out
In hospitality, resilience is often seen as a personal trait or a leadership expectation BUT real retention is built from the ground up. From dishwashers to line cooks, bartenders to concierges, the emotional weight of service is felt across every role. This workshop challenges the notion that resilience should only be top-down and instead offers […]
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A playful approach to Noble Premium Bison
A playful approach to Noble Premium Bison, blending bold flavours with inspiring creativity.
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